Holy Smokers Refund Policy

Last Updated: 11/10/2025

Legal Disclaimer

The information provided on this page is for general guidance and does not constitute legal advice. We recommend seeking professional legal advice to ensure compliance with all applicable laws and to reflect your exact business practices.

1. Our Commitment to You

At Holy Smokers, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can return items and request a refund.

2. Your Right to Cancel (UK & EU Customers)

If you purchased online, you have the legal right to cancel your order within 14 days from the date you receive your goods, without needing to provide a reason.

To exercise this right, notify us within the 14-day period. You then have a further 14 days to return the goods to us.

3. Conditions for Returns & Refunds

To qualify for a return or refund, please ensure:

• Sauces are unopened, undamaged, and in their original packaging.

• Proof of purchase (e.g., order confirmation email) is provided.

• The return request is made within the applicable timeframe.

We cannot accept returns for:

• Opened or used sauces.

• Personalized or custom-made products (if applicable).

• Event bookings once services have been delivered (cancellations may be subject to separate terms).

4. Refund Process

• Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.

• Approved refunds will be issued to your original payment method within 14 days of receiving the returned goods.

• Refunds will cover the full purchase price of the item(s) and the standard delivery cost (if applicable).

• Upgraded shipping fees (e.g., express delivery) are non-refundable.

5. Return Shipping Costs

• If you cancel your order under your legal rights (Section 2), you are responsible for return shipping costs.

• If the product is faulty, damaged, or not as described, we will cover the return shipping cost.

6. How to Request a Return or Refund

To start the return process, please contact us at:

Holy Smokers
Email: teamholysmokers@gmail.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for return

7. Faulty or Damaged Goods

If your item arrives faulty, damaged, or not as described, please contact us as soon as possible (ideally within 48 hours of delivery). We will arrange a replacement, repair, or refund as required by law.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. The “Last Updated” date at the top will be revised accordingly.

Contact Us

If you have any questions about this Refund Policy, please contact:

Holy Smokers
Email: teamholysmokers@gmail.com